What is a Network Support Job?
Network support jobs are positions in the IT field that involve providing technical assistance to users who are experiencing issues with their computer networks. These positions can be found in a variety of organizations, including corporations, non-profits, and government agencies. Network support specialists are responsible for ensuring that computer networks are running smoothly and that all users are able to access the resources they need.
What Do Network Support Specialists Usually Do in This Position?
Network support specialists provide a wide range of services to keep computer networks running smoothly. Some of their main responsibilities include troubleshooting network issues, installing and configuring hardware and software, maintaining network security, and providing technical support to end-users. They may also be responsible for performing routine maintenance tasks, such as updating software and firmware, and monitoring network performance to identify potential issues before they become major problems.
Top 5 Skills for Network Support Jobs
If you're interested in pursuing a career in network support, there are several key skills that you'll need to develop. These include:
- Strong technical skills: Network support specialists need to have a deep understanding of computer networks, including how they work and how to troubleshoot issues as they arise.
- Excellent communication skills: Network support specialists need to be able to communicate technical information to end-users in a clear and concise manner.
- Customer service skills: Network support specialists need to be able to work well with end-users and provide excellent customer service, even under stressful circumstances.
- Problem-solving skills: Network support specialists need to be able to quickly identify and resolve issues as they arise.
- Attention to detail: Network support specialists need to be meticulous and detail-oriented, as even minor errors can cause major problems on a computer network.
How to Become a Network Support Specialist
To become a network support specialist, you'll typically need to have a degree in computer science, information technology, or a related field. Many employers also prefer candidates with industry certifications, such as the CompTIA A+ certification or the Cisco Certified Network Associate (CCNA) certification. In addition to formal education and certification, it's also important to gain hands-on experience working with computer networks. This can be done through internships, entry-level positions, or volunteer work.
Average Salary for Network Support Jobs
According to data from the Bureau of Labor Statistics, the median annual wage for network and computer systems administrators was $83,510 as of May 2020. However, salaries can vary widely depending on factors such as geographic location, level of experience, and industry.
Roles and Types of Network Support Jobs
There are many different types of network support jobs available, ranging from entry-level positions to more advanced roles. Some common job titles in this field include network administrator, help desk technician, network security specialist, and network engineer.
Locations with the Most Popular Network Support Jobs in the USA
Network support jobs can be found in virtually every industry and in every region of the United States. However, some areas are known for having a particularly high concentration of these jobs. According to data from the Bureau of Labor Statistics, the top five states for employment in the network and computer systems administrator field as of May 2020 were California, Texas, New York, Virginia, and Florida.
What Are the Typical Tools Used in Network Support Jobs?
Network support specialists use a variety of tools to perform their jobs, including:
- Network monitoring software: This software allows network support specialists to monitor network performance and identify potential issues before they become major problems.
- Remote access software: This software allows network support specialists to access end-users' computers remotely, making it easier to troubleshoot issues that can't be resolved over the phone.
- Hardware diagnostic tools: These tools allow network support specialists to diagnose and repair hardware issues that may be affecting network performance.
- Security software: Network support specialists use security software to protect networks from cyber threats, such as viruses and malware.
In Conclusion
Network support jobs are an important part of the IT field, and they offer a range of opportunities for individuals with the right skills and qualifications. Whether you're just starting out in your career or you're looking to take your skills to the next level, there are many different paths you can take in this field. By developing the right skills, gaining hands-on experience, and staying up-to-date with the latest trends and technologies, you can build a successful career as a network support specialist.