WHAT IS AN desktop & network support technician jobs
Desktop and network support technician jobs refer to positions in the IT industry that involve providing technical support to end-users in an organization. The main responsibility of professionals in this field is to ensure that the computer systems, networks, and other related equipment are functioning optimally to enhance productivity. These jobs are critical in assisting businesses to maintain their technological infrastructure and ensure that their employees can perform their tasks without interruption.
WHAT USUALLY DO IN THIS POSITION
Desktop and network support technicians are responsible for providing technical support to end-users in an organization. This involves diagnosing and resolving hardware and software issues, configuring and maintaining network systems, and providing training and support to users. Desktop support technicians also install and configure software applications, perform regular maintenance and upgrades, and troubleshoot malfunctioning systems. Network support technicians, on the other hand, ensure that the network infrastructure is functioning optimally by monitoring network performance, troubleshooting network issues, and maintaining network security protocols.
TOP 5 SKILLS FOR POSITION
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Technical expertise in hardware and software troubleshooting
- Proficiency in network protocols and configurations
- Ability to work under pressure and meet deadlines
HOW TO BECOME THIS TYPE OF SPECIALIST
To become a desktop or network support technician, one typically needs to have a degree in computer science, information technology, or a related field. Alternatively, one can acquire relevant certifications such as CompTIA A+, Network+, and Microsoft Certified Solutions Expert (MCSE). Additionally, one needs to have hands-on experience in troubleshooting hardware and software issues, configuring network systems, and providing technical support to end-users. Gaining experience through internships or entry-level positions can be helpful in developing the necessary skills and knowledge in this field.
AVERAGE SALARY
According to the Bureau of Labor Statistics, the average salary for desktop support technicians in the United States is $54,760 per year, while that of network support technicians is $64,892 per year. However, salaries may vary depending on factors such as experience, location, and industry.
ROLES AND TYPES
There are various roles and types of desktop and network support technician jobs, including:
- Desktop Support Technician - responsible for providing technical support for desktop computers, laptops, and mobile devices.
- Network Support Technician - responsible for maintaining network infrastructure, troubleshooting network issues, and ensuring network security.
- Help Desk Technician - responsible for providing technical support to end-users via phone, email, or chat.
- Systems Administrator - responsible for managing and maintaining computer systems, servers, and other related equipment.
LOCATIONS WITH THE MOST POPULAR JOBS IN USA
Desktop and network support technician jobs are in high demand in various locations across the United States. Some of the cities with the most popular jobs in this field include:
- New York, NY
- San Francisco, CA
- Washington, DC
- Chicago, IL
- Los Angeles, CA
These cities offer a high concentration of technology companies and organizations that require desktop and network support technicians to maintain their technological infrastructure.
WHAT ARE THE TYPICAL TOOLS
Desktop and network support technicians use a variety of tools and software to perform their duties, including:
- Diagnostic tools such as hardware testers and software diagnostic tools
- Remote access software such as TeamViewer and LogMeIn
- Network management tools such as Wireshark and SolarWinds
- Help desk software such as Zendesk and Freshdesk
- Antivirus software such as Norton and McAfee
These tools are essential in diagnosing and resolving hardware and software issues, configuring and maintaining network systems, and providing technical support to end-users.
IN CONCLUSION
Desktop and network support technician jobs are critical in ensuring that businesses maintain their technological infrastructure and enhance productivity. These jobs require individuals with strong technical skills, excellent communication and interpersonal skills, and the ability to work under pressure. With the right education, certification, and experience, one can pursue a career in this field and enjoy a rewarding and fulfilling career.